Customer Experience (CX)

Big Data Management

AI for one, AI for all

  With the rising prevalence of big data and analytics, AI has quickly become a buzzword for industry practitioners as many…

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Cloud Computing

The Future, Today

More and more companies are embarking on an AI journey to provide them with a competitive edge against their competitors.…

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CRM

Game Changer CRM for Casino

In the gaming industry, land-based casinos have solely catered to the needs of gamblers all over the world for decades.…

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Customer Experience (CX)

CRM Success for Travel Agencies

Travel Business: A Reshaping Industry In late 20th century, about 30 to 20 years ago, we need to visit a…

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SugarCRM

Successful CRM Implementation for Kumpulan Wang Persaraan (KWAP), Malaysia

KWAP (Kumpulan Wang Persaraan) is  Malaysia’s largest public services pension fund. Incorporated in 2007, KWAP manages investment portfolios, employer contributions…

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Customer Experience (CX)

iZeno 360 Hub simplify Call Support Services and improves your Customer Engagement

Want to improve Customer Experience (Cx) through intelligent self-service and quicker Handling Times across multiple channels? Need to Improve customer…

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ITSM

How Jira Service Desk approaches ITSM

Atlassian: Despite ITIL’s status as the gospel of IT, traditional ITSM (IT Service Management) tools supporting traditional ITIL leave many…

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SugarCRM

CRM Buyer’s Guide for Manufacturing

iZeno: Manufacturers are under competition, price, and disruption pressures and their list of needs would be familiar to almost any…

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SugarCRM

Successful CRM implementation for Manufacturers

iZeno: Successful implementation in CRM comes with expectations: increase in revenues and staff productivity across departments, improved cross-sell and up-sell…

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CRM

Is Your Organization Achieving Ideal Sales Velocity?

SugarCRM: I know what you’re probably thinking: What is Sales Velocity in the first place? Here’s a simple answer: How…

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