Customer Support

CRM

Is Your Organization Achieving Ideal Sales Velocity?

SugarCRM: I know what you’re probably thinking: What is Sales Velocity in the first place? Here’s a simple answer: How…

Read More »
Big Data Management

What Brands Can Learn By Adopting Analytics

Tibco: It’s no secret that retail is in trouble. With bankruptcy and store closures, retailers need to think about how…

Read More »
SugarCRM

CRM Adoption: Five Tips for Staying On Course Post Deployment

  SugarCRM: Whether you are one month, one year, or several years into a CRM deployment, it is always important…

Read More »
Solutions

CRM for Luxury Retail Companies

  Executive Summary The luxury retail industry has been one of the industries with the highest value around the globe.…

Read More »
Customer Experience (CX)

Highlight your team’s performance with 7 customer support metrics

Zendesk: Customer support metrics can be tricky business. Each metric can tell a different story; your team’s CSAT might be…

Read More »
Digital Transformation

Understanding bot abilities—and limitations

Zendesk: If you were born after 1970, you’re probably too young to remember the Automat, the restaurant industry’s first foray into…

Read More »
CRM

The Top Six Things That CRM Can Do For You

SugarCRM: CRM is about gaining and retaining customers. By leveraging a CRM system, organizations can document and react to a…

Read More »
Case Study

CRM for Manufacturing

iZeno: Since the inception of globalization, manufacturing companies, like yours, scales marketing to end customers through a network of dealers operating…

Read More »
Case Study

Case Management and Service Scheduling – Transforming Customer Support Experience

iZeno: Service Scheduling within SugarCRM is like a Catalogue of Services provided to the customer. They are resources, facilities, and equipment…

Read More »
CRM

Your Successful Event Planner – iZeno Event Management System

iZeno: We would love to support you to hold an amazing event. Do you know how your large scale event can…

Read More »