customersupport

Digital Transformation

A CRM Evaluation Checklist: What Should You Look For?

SugarCRM: With the wide range of different CRM solutions on the market, it can be challenging to figure out exactly…

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Digital Transformation

Understanding bot abilities—and limitations

Zendesk: If you were born after 1970, you’re probably too young to remember the Automat, the restaurant industry’s first foray into…

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Digital Transformation

2018 Will be the Year of Chatbots (Wait, What?)

SugarCRM: Before focusing on today’s post, I’d like to wish a Happy New Year to all SugarCRM blog readers. We…

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CRM

Why Your Business Needs Great CRM

SugarCRM: With more powerful and advanced technology continuously emerging, standing out in the eye of the customer has become a…

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Customer Experience (CX)

3 of the best knowledge management examples

Zendesk: What company wouldn’t want to help customers embrace their ability to self-serve? Most customers want to be able to…

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Change Management

iZeno CTI Connector for SugarCRM

iZeno: The primary function of iZeno’s CTI Connector is to pass Customer information, gathered by supported PBX, to SugarCRM for…

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Customer Experience (CX)

Knowledge management is power—and empowering

Zendesk: Equipping your frontline customer service teams with product knowledge is one thing. Wielding that knowledge in a way that…

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Change Management

CRM in Manufacturing

iZeno: Since the inception of globalisation, manufacturing companies, like yours, scales marketing to end customers through a network of dealers…

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CRM

Customer service: turning transactions into relationships

Zendesk: Customer service has never been easy. Over the years it has only become more complex and demanding. Every person…

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Customer Support

Map a customer-centric omnichannel support strategy

Zendesk: Chances are that the support channels you offer are backed by a strategy. You’ve optimized your IVR, you’ve introduced…

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