Powerful two-way integration with Jira Service Desk
Opsgenie provides rich notifications with on-call rotations, scheduling features, and alert escalations to ensure the best alert and incident management for Jira Service Desk customers. When a new issue is created in Jira Service Desk, a corresponding Opsgenie alert is automatically created, containing rich information about the issue.
As users execute actions on the alerts, like acknowledge or snooze, the issue in Jira Service Desk automatically updates with comments about these alert actions. If users close the alert, the issue in Jira Service Desk is resolved.
Manage all Jira issues and corresponding Opsgenie alerts from one tool. Assign, acknowledge, and close alerts from Jira. Jira issues can be assigned, updated, or closed automatically from Opsgenie.
Simplify your workflow
Manage all Jira issues and corresponding Opsgenie alerts from one tool. Assign, acknowledge, and close alerts from Jira. Jira issues can be assigned, updated, or closed automatically from Opsgenie.
Accelerate incident response
Opsgenie provides rich notifications for all Jira issues with on-call schedules, rotations, and escalations – ensure the right alert gets to the right person every time.
Flexible notification policies
Opsgenie can notify the right team members via phone call, SMS, email or iOS and Android push notifications.
Create and coordinate incident responses
Opsgenie can forward alerts and incidents to collaboration tools such as: Slack, MS Teams, and can create conference bridges to begin the process of fixing an open incident.
iZeno is an Atlassian Platinum Solution Partner in Singapore, Malaysia, Thailand and Indonesia
iZeno, with proven expertise in DevSecOps, Agile Development, and IT Service Management, has joined the Atlassian Solution Partner Program as a Platinum Partner. iZeno has demonstrated the highest standards of certified consulting, implementation and training services for the Atlassian product suite for different industries across Singapore, Malaysia, Thailand and Indonesia.
About iZeno
iZeno was founded in 2003 to provide enterprises with best-in-class technology solutions they need to keep their business running seamlessly. With a team of 70+ in-house innovators, we have delivered over 500 Enterprise Solutions, implemented and optimized to enable smarter insights. Our team draws on industry experiences in accomplishing a portfolio of mission-critical applications, integrating DevOps, Cloud, CRM, Data Analytics, and other leading technologies with our clients’ existing IT frameworks. With leading presence in the region, headquartered in Singapore and operation in Malaysia, Indonesia, Thailand and Philippines, no project is too complex for us, and our team is always ready for a new challenge.
Get in touch with us here.