Success Stories
Read our great success stories and reference cases, on showing how we have created value for our customers. Search them easily by industry or service area.
Solutions
Customer Experience
Customers Journey
Machine Learning
Analytics
Hybrid Cloud
DevOps
ITSM
iZeno plays a key role in Bank BRI’s Cloud and Open API strategy Bank Rakyat [...]
The significance of data in the context of digital banking and emphasizes the importance of a data warehouse for making informed business decisions. The main challenge faced is creating a data ecosystem that can handle various scenarios for streaming data, taking into account the diverse sources and complexities of data transformation and visualization.
The challenge was integrating legacy components while improving infrastructure, applications, and security. The solution involved migrating service components to Google Kubernetes Engine, adopting a hybrid cloud architecture, and implementing interconnect for enhanced security. The results: applications with 99.97% availability, efficient operations, and improved latency and security.
Bank Raya Indonesia has partnered with iZeno to tackle their Big Data challenges. iZeno’s solution leveraged Google’s Big Query, streamlining data processing and improving data availability. Automation reduced manual processes, cutting operational costs. The collaboration achieved successful results, empowering Bank Raya Indonesia to focus on business improvements confidently.
An omnichannel strategy along with digital presence persistently plays a critical role in the retail industry. Operating in a dynamic environment, while dealing with seasonal retail market behavior, the company identified the opportunity to leverage technologies as a key differentiator to stay relevant and competitive as a market leader.
Our client’s system development process was inefficient and carried out manually, resulting in little documentation or communication.
Our client’s system development process was inefficient and carried out manually, resulting in little documentation or communication.
Our client’s system development process was inefficient and carried out manually, resulting in little documentation or communication.
Our client’s system development process was inefficient and carried out manually, resulting in little documentation or communication.
Our client’s teams were using traditional, bloated, and manual tools in silos that lacked visibility and collaboration.
Our client’s system development process was inefficient and carried out manually, resulting in little documentation or communication.
Our client’s system development process was inefficient and carried out manually, resulting in little documentation or communication.
Our client’s system development process was inefficient and carried out manually, resulting in little documentation or communication.
Our client’s legacy analytics and reporting processes were largely inefficient which led to misunderstandings and unacceptable lags in decision-making.
Malaysia’s Largest Public Pension Fund Improves the Customer Experience, Cuts Response Times in Half
Our client was outgrowing their current CRM solution and was seeking a system that encompassed the entire range of tasks related to providing financial services and customer support.
Our client’s teams are required to log on to multiple applications when developing a Policy, resulting in wasted time as the agents have to go through multiple levels of authentication.