Read our great success stories and reference cases, on showing how we have created value for our customers. Search them easily by industry or service area.
An omnichannel strategy along with digital presence persistently plays a critical role in the retail industry. Operating in a dynamic environment, while dealing with seasonal retail market behavior, the company identified the opportunity to leverage technologies as a key differentiator to stay relevant and competitive as a market leader.
Our client’s preexisting CRM had a lot of limitations that inhibited their ability to perform efficient operations such as an inability to handle student requests.
Our client’s legacy in-house CRM solution contact center only supported voice-only contact and did not fit their global support model.