Atlassian Cloud for an Enterprise Applications Support Center to overcome their operational business challenges

A subsidiary of a largest independent insurance publicly listed pan-Asian life insurance group and a market leader in the Asia-Pacific region.

The Enterprise Applications Support Center was established in May 2009 as a subsidiary of a Largest Insurance Group. Since its establishment, it has grown from strength to strength and now consists of a 1200 strong workforce, committed to providing best-in-class services to support their extensive internal operations.

However, their Application Support, Business Operations, and IT Operations teams were working in silos using traditional tools and often manual processes which caused bloat through a lack of visibility and collaboration.

Our Approach

To overcome these challengesiZeno proposed Jira Service ManagementJira SoftwareConfluence, and Bitbucket solutions to streamline the planning, tracking, fixing, release, and support processes. Jira Service Management serves as an Enterprise Service Management (ESM) solution used by eleven departments (workstreams) and is expanding through the organization.

How did our client achieve their business objective?

The following benefits were observed by our client after implementing the Jira Service Management solution with iZeno’s support:

  • Improved turn-around time for service request and change management processes by streamlining the intaking, prioritizing, and completion steps.
  • Quicker approval processes through automatic approvers identification with reference to the applications and modules selected.
  • Improved collaboration through the automation of Jira Software task creation and notifications.
  • Improved visibility and alignment across multiple teams.
  • Improved reporting for performance and analysis.

What Our Client Says About Us

The Senior Project Manager of the Enterprise Applications Support center said “The implementation service rendered by iZeno was professionally executed and delivered. We are greatly satisfied with overall commitment from the iZeno’s team providing utmost quality of work and the best responsiveness throughout the engagement.”

iZeno is an Atlassian Platinum Solution Partner in Singapore, Malaysia, Indonesia, Thailand and the Philippines

iZeno, with proven expertise in DevSecOpsAgile Development, and IT Service Management, has joined the Atlassian Solution Partner Program as a Platinum Partner. iZeno has demonstrated the highest standards of certified consulting, implementation and training services for the Atlassian product suite for different industries across Singapore, Malaysia, Indonesia, Thailand and the Philippines.