Multinational Investment Bank & Financial Service Provider Streamlines DevOps with Atlassian Solutions

Automated System as Key to Business Continuity

Our client provides commercial and corporate banking services, personal financial services, private banking and asset management services, as well as corporate finance, venture capital, investment, and Insurance services. It has 68 branches in Singapore, and a network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe, and North America. Our client needs to improve the remote troubleshooting and build a proper process for documentation. Our client has faced its share of challenges, including:

  • Did not have proper a process of documentation for business continuity.
  • Required on-site support by a knowledgeable consulting DevOps partner for DevOps tools, including Atlassian software given that their environment does not easily provide access to remote troubleshooting.
  • Required a partner with a proven track record of dealing with FSI clients who were able to share best practices in relation to DevOps.
  • Low adoption in DevOps due to lack of understanding.

Our Approach

An initial assessment of our client’s DevOps framework was carried and helped to determine gaps within the practice. This enabled the teams to understand some of the deficiencies impeding adoption and practice. iZeno then conducted joint workshops with our client’s teams to share industry best practices and how our client can potentially adopt some of those practices to augment their current practices. iZeno also conducts monthly support meetings and contributes to discussions around how our client can progressively optimize and drive adoption for DevOps group-wide.

How did our client achieve their business objective?

Using Atlassian solutions, our team worked on improving the viability and promise of this approach to propels the process of documentation and facilitate DevOps adoption. Our client has enabled a single point of contact for support regarding all their DevOps-related tools and focuses more on development than troubleshooting. They are also able to review and enhance their DevOps framework through a specialized partner. When it came time for troubleshooting, our client can easily track and configure the issues through DevOps documentation.

What Our Client Say About Us

“iZeno teams have exhibited their commitment by imparting knowledge and experience gathered from past implementations from other FSI customers, aligned with best practices on DevOps with regular workshops conducted with various teams within our organization. They have also proven that they are focused, yet flexible in understanding how our organization operates and is continuously willing to undertake whatever is required to ensure our operations are not disrupted. This has helped us immensely in accelerating our digital transformation strategy.”

iZeno is an Atlassian Platinum Solution Partner in Singapore, Malaysia, Indonesia, Thailand and the Philippines

iZeno, with proven expertise in DevSecOps, Agile Development, and IT Service Management, has joined the Atlassian Solution Partner Program as a Platinum Partner. iZeno has demonstrated the highest standards of certified consulting, implementation and training services for the Atlassian product suite for different industries across the globe. iZeno is honored to be the winner of Atlassian Partner of the Year 2020 for Emerging Market and Partner of the Year 2019 for Rising Star APAC. iZeno is also the first partner in Asia to achieve Cloud Specialization and the First Partner in APAC to achieve ITSM specialisation.