Customer Support

Highlight your team’s performance with 7 customer support metrics

Zendesk: Customer support metrics can be tricky business. Each metric can tell a different story; [...]

2019-07-18T15:30:45+08:00January 24th, 2018|Customer Experience (CX), Customer Support, Solutions|Comments Off on Highlight your team’s performance with 7 customer support metrics

The Top Six Things That CRM Can Do For You

SugarCRM: CRM is about gaining and retaining customers. By leveraging a CRM system, organizations can [...]

2019-07-18T15:36:20+08:00January 1st, 2018|CRM, Customer Support, Digital Transformation, Productivity and Scalability, Solutions, SugarCRM|Comments Off on The Top Six Things That CRM Can Do For You

Case Management and Service Scheduling – Transforming Customer Support Experience

iZeno: Service Scheduling within SugarCRM is like a Catalogue of Services provided to the customer. They [...]

2017-12-18T09:00:52+08:00December 18th, 2017|Case Study, CRM, Customer Support, Drive Productivity and Efficiency, Solutions, SugarCRM, SugarCRM|Comments Off on Case Management and Service Scheduling – Transforming Customer Support Experience

Your Successful Event Planner – iZeno Event Management System

iZeno: We would love to support you to hold an amazing event. Do you know how [...]

2017-12-11T09:00:39+08:00December 11th, 2017|CRM, Customer Experience (CX), Customer Support, Digital Transformation, SugarCRM|Comments Off on Your Successful Event Planner – iZeno Event Management System