Contact Center As A Service
Call support services and improve your customer engagement
Unify your call center with the rest of your sales processes
iZeno 360Hub is a seamless solution aimed at modernizing the contact center for businesses across all industries. With the integration of SugarCRM and Amazon Connect, customer support is powered with intelligence and agents are able to deliver timely support.
Key Benefits >
Unify your contact center’s interactions and essential information to the across all of your CRM process
Better understand your chat activity, customer satisfaction and agent performance at a glance.
Seamlessly communicate across multiple channels from a single conversation dashboard available within the Sugar CRM application.
A Single Version Of The Truth
Manage your Customer Call Experience at any Scale
Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale. The Sugar and Amazon Connect integration automates customer lookups, screen-pops, and record creation.
Adding the Moobidesk component to the iZeno 360 Hub solution provides a true omni-channel experience where agents can seamlessly communicate across multiple channels from a single conversation view available within the Sugar CRM application.
Moobidesk integration benefits
API: Easy integration of Moobidesk into your current products, systems or applications using our powerful yet simple APIs.
Available on Mobile: Moobidesk is available on the App store and Google Play store, so you can communicate with your customers wherever you go.
Broadcast Messaging: Instantly send bulk messages to your customers about your latest promotions, events, reminders, notifications and more.
Artificial Intelligence: Option to turn on the customer support chatbot to serve up answers automatically, and easily handle all the simple, repetitive questions so your team can focus on complex cases that require more time to solve.
iZeno is the only Elite Partner of SugarCRM in Singapore, with over 10 years of success implementation and delivery. We work with companies & organisations to build a 360 overview of their customers (internal and external) and optimize their sales, marketing and support processes using SugarCRM and also integrates with many other solutions such as Hootsuite, Moobidesk, Zendesk, Xero and legacy core systems to drive business outcomes.