Orchestrate the Customer Journey with Ease
Optimize how you connect with your customers
Empower Teams To Deliver Targeted Value
Sugar’s Customer Journey Solution gives users the capabilities to manage a range of internal and external processes to give complete control over the customer journey process, empowering teams to deliver targeted value at each stage of the customer journey
Key Benefits >
Getting started is easy
When using the journey mapping software, there’s little need for specialized training as the visual guide provided clearly guides the user through each touch point and displays what actions are required. The visual guide makes it possible for non-technical users to use the powerful features of this solution with very little startup time.
Greater collaboration capabilities
Using the workflow tool, you can automate business processes to improve the customer experience as they progress along the customer’s life cycle. This way, each process is assigned to the right employee so that the entire team can collaborate across any device for smarter collaboration across all platforms.
Take control of the customer experience
The Sugar Customer Journey solution gives you control over how each interaction between your organization and customers is handled whilst tracking the ongoing progress of any leads as they progress through the evaluation, selection and purchase stages. Both organization and customer can benefit from an efficient workflow that delivers value to both parties.
When using the journey mapping software, there’s little need for specialized training as the visual guide provided clearly guides the user through each touch point and displays what actions are required. The visual guide makes it possible for non-technical users to use the powerful features of this solution with very little startup time. This alleviates some of the initial startup stresses that are commonly associated with integrating new systems to a businesses operations.
Increase Business Efficiency
The Sugar Customer Journey solution increases efficiency by
enabling businesses to more effectively focus employee actions
on the needs of the customer at any point in time. Defining a
customer journey map helps companies to keep the customer
perspective at the forefront of their thinking. Operationalizing
the map in Sugar helps make sure everyone clearly understands
what needs to happen at each step along the way to advance
Orchestrate Customer Experiences
With the Sugar Customer Journey solution, companies can
define customer journeys that are specific to their business.
These journeys can span the entirety of the customer lifecycle or
focus on a particular segment of the relationship. Journeys can
describe short-lived engagements or they may represent longer
duration or even cyclical lifecycles. The Sugar solution includes
industry-specific customer journey templates that companies
can use to quickly define the journeys that are most applicable
to their business.
SugarCRM Elite Partner
iZeno is the Elite Partner of SugarCRM
iZeno is the only Elite Partner of SugarCRM in Singapore, with over 10 years of success implementation and delivery.
We work with companies & organisations to build a 360 overview of their customers (internal and external) and optimize their sales, marketing and support processes using SugarCRM and also integrates with many other solutions such as Hootsuite, Moobidesk, Zendesk, Xero and legacy core systems to drive business outcome.