iZeno, Bangkok, Thailand
Full Time

The Business Analyst is a customer engagement subject matter expert for CRM, with the ability to lead discussions, define requirements and implementation.

As a member of iZeno’s Professional Services organization, the business analyst will be responsible for identifying and organizing customer needs into requirements document as well as assisting team in implementation project.


Job Responsibilities

  • Collaboratively work with customers, project team members and partners in the definition of business requirements
  • Lead functional discussions and leverage your knowledge of best practices
  • Work with the project team to translate requirements into project deliverables
  • Perform as the product owner during scrum meetings
  • Work with customers to prioritize project requirements
  • Work with customers and the project team to resolve issues


Job Requirements

  • Bachelor Degree in Business Analysis/Computer Science or equivalent
  • Minimum 2 years of experience in Business Analysis in a software professional services organization
  • Ability to cut through the ambiguity and identify the core issues
  • Good understanding of enterprise software and enterprise software implementation/projects
  • Strong experience with process definition and design
  • Experience with Agile methodology and implementing software solutions
  • Experience estimating work effort, managing projects, creating detailed project documents and end user training
  • History of successful project completion for projects where you have worked on the requirements
  • Familiar with project management and/or other tracking tools
  • Understanding of CRM is an added advantage
  • Attention to detail and ability to meet deadlines
  • Excellent communicator (written and verbal) with the ability to facilitating and lead requirements sessions with business users, IT and senior management
  • Goal-driven, self-starter, able to thrive in a fast-paced environment

Interested candidates should submit detailed CV with current salary, expected salary and notice period.

We regret that only shortlisted candidates will be notified.

To apply for this job email your details to hr@izeno.com