Deliver a seamless Omnichannel Customer Experience with Moobidesk and SugarCRM
Have conversations with your customers through different channels such as SMS, Voice, Email, Web Chat, Social Media and Instant Messaging all from a single interface.
In this digital age, omnichannel communications are more than just preferred, it’s expected. Customers expect that their interactions with a company provide a certain level of consistency. However, many businesses still struggle to provide a consistent, streamlined experience for their customers.
Moobidesk, the fastest growing customer experience solution, brings you the industry’s most complete omnichannel communications, which is intuitive and fast to deploy across enterprises.
The solution unifies the communications between businesses and customers, allowing businesses to have conversations with customers through different channels such as SMS, Voice, Email, Web Chat, Social Media and Instant Messaging from one single interface.
Key Benefits >
Gain a 360-degree view of your customers including insights into previous interactions across channels and empower your agents to deliver consistent and personalized interactions that consumers expect. By delivering individualized interactions across channels, businesses can meet customer expectations and retain loyalty in the long term.
Improve Team Productivity
With an omnichannel engagement approach, an agent’s productivity can be improved by over 30%. In a disjointed communication environment, the agents time is wasted on switching between channels, making it difficult for them to multitask effectively. With an omnichannel environment, it reduces the amount of time it takes for agents to resolve customer issues.
Maximize Communication Touchpoints
The way customers are connecting with businesses has evolved. Not all customers are the same – different customers have different needs and preferences. When it comes to connecting with businesses, every customer has their own preferred channels. Moobidesk omnichannel integration enables your team to serve customers in a variety of ways that are not only flexible and convenient but also aids in fostering long-term customer relationships.
iZeno is an Elite Partner of SugarCRM
iZeno is the only Elite Partner of SugarCRM in Singapore, with over 10 years of success implementation and delivery. We work with companies & organisations to build a 360 overview of their customers (internal and external) and optimize their sales, marketing and support processes using SugarCRM and also integrates with many other solutions such as Hootsuite, Moobidesk, Zendesk, Xero and legacy core systems to drive business outcomes.