Conversational AI is poised to become a competitive differentiator, especially in the current business landscape. While the concept of AI is not new, recent advances have enabled innovators to evolve AI into a technology that can truly recognize the nuances of human conversation, interpret their meaning and act on them.
A voice chatbot is a conversational agent that can interact with customers via voice calls. It uses natural language processing (NLP) to understand customer queries and provide responses. Voice chatbots can improve customer satisfaction by providing quick, accurate, and convenient customer service.
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Conversational AI Delivers Support 24/7
Arguably the biggest selling point for conversational AI is round-the-clock customer support. Investing in conversational AI enables your organization to provide customers with quality support after business hours and during public holidays.
Conversational AI Helps Reduce Churn
By attending immediately to customer queries and support requests, as well as actively categorizing queries and sending them to the most appropriate department, conversational AI accelerates the support journey. By reducing customer churn, conversational AI also improves an organization’s bottom line
through customer loyalty.
Conversational AI Transforms Support Centers Into Revenue Hubs
Conversational AI deployment in customer support will enable organizations to leverage smart AI agents for customer acquisition and retention, as well as conversational commerce campaigns.
iZeno is a Yellow.ai Partner
Yellow.ai is the world’s leading next-gen Total Experience Automation Platform, that aims to make every conversation fulfilling and delightful for your customers and employees. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code bot builders.