IT Service Management practices can be bureaucratic and inflexible, ultimately creating tension between ITSM and agile (or DevOps) practitioners. According to Gartner, “By 2023, 80% of ITSM teams that have not adopted an agile approach will find their ITSM practices are ignored or bypassed as a result of more agile ways of working being adopted elsewhere in the organization.”

In this report, Gartner shares the three steps I&O leaders must take to successfully evaluate their ITSM practices for agility and adapt them to better drive business value.View the report where we believe you will learn:

  • How to streamline your ITSM practices to align with agile methodologies
  • The importance of driving cultural change and encouraging cross-functional collaboration to optimize business value
  • How ITSM can effectively provide support and planning for agile and DevOps practices

Atlassian Platinum Solution Partner

iZeno is an Atlassian Platinum Solution Partner in Singapore, Malaysia, Indonesia, Thailand and the Philippines

iZeno, with proven expertise in DevSecOps, Agile Development, and IT Service Management, has joined the Atlassian Solution Partner Program as a Platinum Partner. iZeno has demonstrated the highest standards of certified consulting, implementation and training services for the Atlassian product suite for different industries across Singapore, Malaysia, Indonesia, Thailand and the Philippines.

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