Read some of our great success stories and reference cases, showing how we have created value for our customers.
Our client’s system development process was inefficient and carried out manually, resulting in little documentation or communication.
Our client’s legacy analytics and reporting processes were largely inefficient which led to misunderstandings and unacceptable lags in decision-making.
As a result of operational inefficiency, our client was unable to effectively cross-sell their properties despite their global presence.
Our client was outgrowing their current CRM solution and was seeking a system that encompassed the entire range of tasks related to providing financial services and customer support.
Our client’s preexisting CRM had a lot of limitations that inhibited their ability to perform efficient operations such as an inability to handle student requests.
Our client’s legacy in-house CRM solution contact center only supported voice-only contact and did not fit their global support model.
Our client’s teams are required to log on to multiple applications when developing a Policy, resulting in wasted time as the agents have to go through multiple levels of authentication.
Our client faced a rising demand that was not being captured in real-time, hence risking losing opportunities to their competitors.