iZeno Atlassian Professional Services
As a regional Platinum Atlassian Partner, iZeno team of certified DevOps and ITSM experts in Singapore, Malaysia, Indonesia, Thailand and the Philippines can help you get started by conducting discovery workshop for Users (business and IT) and administrators.
Our Jira certified specialist will also recommend and provide a quote (new purchase, upgrade, simply assist in renewal for existing Atlassian customers ) for the appropriate Atlassian JIRA license or subscriptions (Server, Cloud or Data Centre Editions).
More than 100 Asia Customers leverage on our pool of certified local experts to assist them in customising, integrating and even optimizing their suite of Atlassian applications for DevOps (Jira, Confluence, Bitbucket, Bamboo) and ITSM (Jira Services Desk & Ops Genie).
Our certified Atlassian consultants can assist your IT team in training, implementation & Configurations according to the industry best practices.
We also offer enterprise managed support services with SLA and system health check on your Atlassian deployment and about how you can use Atlassian solutions to further integrate with your existing environments. Our certified experts can also provide consultations on how you meet your IT and business requirements leveraging on the extensive Atlassian Marketplace plugins (such as Script Runner, Insights Assets Managements) and other complementary solutions like CloudBees Jenkins.
For existing Atlassian customers, iZeno is the Go-To Partner for Atlassian Cloud Migration or also assists in the upgrade to Data Centre edition. Our certified consultants will work with you to assess the benefits and trade-off in cloud migration and determine the strategy and steps to move forward. We will work with you to get people, data, and environment ready for migration and carry out stringent testing to ensure that we mitigate all risks. Our team members will also work with you to ensure that you enjoy the cloud/data center loyalty discount as you embark on your journey with iZeno and Atlassian.
Read about our case study on how Global Insurer leverage on Atlassian Solutions.
Our approach to DevOps or even DevSecOps is centred around facilitating a culture of communication by automating the processes between the traditionally isolated software and development teams to facilitate faster launch times and a better ability to adapt to critical issues and unexpected incidents.
Companies of all sizes deploy Agile Project management tools Jira Software, Bitbucket (version control repository) and Confluence (Knowledgebase /Wiki) to give users the tools to collaborate on tasks in real-time, ensuring that all employees are engaged. Our focus on collaboration means that traditionally isolated departments such as the development and operations teams have a more active part in the overall build/release process, resulting in a more secure release process.
ITSM : Jira Service Desk & Ops Genie
IT teams use ITSM (IT Service Management) software to manage the delivery of services to customers based on proven techniques and practice. Atlassian’s approach to ITSM brings advanced features to allow for faster self-service through advanced AI, Automation collaboration and self-service.
Our recommended Atlassian ITSM solutions include ITIL Certified Jira Service Desk, Confluence, Statuspage, Ops Genie and other Atlassian marketplace plugins such as Insight Assets Management, Insights Discovery and customised Themes for Jira Service Desk.
Our approach gives you the ability to link Atlassian products (Jira Software and Confluences) together to create an automated knowledge base and relationships between Project deployments and IT service request/changes that offers visibility on an end to end basis. Your IT teams can also set up automatons to deal with repetitive tasks to free up employees for more important matters.
Agile Project management: Jira Experts in Singapore, Malaysia, Indonesia, Thailand and the Philippines
Our approach to project management is aimed at helping teams deliver value to customers with speed and security by distributing work to teams in small, manageable increments and continuous releases while incorporating customer feedback at every release. This segmented approach to development ensures that teams can adapt to situations that may arise between versions and adapt by changing their trajectory during the development process.
The result of this is that teams have an inherent mechanism built into their development that allows them to quickly adapt to changes that may occur in the operating field, making them more responsive and efficient.
Atlassian Platinum Solution Partner
iZeno is an Atlassian Platinum Solution Partner in Singapore, Malaysia, Indonesia, Thailand and the Philippines
iZeno, with proven expertise in DevSecOps, Agile Development, and IT Service Management, has joined the Atlassian Solution Partner Program as a Platinum Partner. iZeno has demonstrated the highest standards of certified consulting, implementation and training services for the Atlassian product suite for different industries across Singapore, Malaysia, Indonesia, Thailand and the Philippines.