On June 16, in Jakarta, Indonesia, iZeno Tech Talk Event for Digital Transformation in Hybrid Future with their esteemed partners Atlassian and SonarSource. The event revolved around the theme of “Atlassian’s ITSM, Cloud Migration, Sonar’s Clean Code approach.”

The objective of this gathering was to provide attendees with an opportunity to explore the significance of ITSM and Cloud Migration in driving business value for organizations. Furthermore, the event highlighted how the Atlassian ITSM tool could enhance collaboration between Dev, Ops, and Business teams. Additionally, the attendees were given insights into how Sonar’s Clean Code supports IT modernization.

To kick off the event, a panel of distinguished experts shared their insights with the audience. The panel included Mark Edward, Atlassian’s Principal, Partner Technical Architect (ITSM) APAC, Muhammad Fahad, Senior Business Analyst from iZeno, Pichsinee Khammaratana, Global Account Manager, Sonar – Thailand and Irene Angreini, Principal Architect from iZeno.

During his presentation, Mark Edwards provided an overview of Atlassian’s IT Service Management (JSM) platform. He started by discussing the reasons why Atlassian was recognized as a Leader in the 2022 Gartner Magic Quadrant for IT Service Management Platforms. This recognition was a result of Atlassian’s mission to provide organizations with a single platform that connects development, I&O, and business teams.

Mark also explained how Atlassian’s approach to service management considers the flow of work in an organization, leading to better team collaboration and visibility. He then highlighted the importance of Modern Operations and Modern Support, which focus on managing changes without introducing risks and empowering every team to be a service team, respectively.

Furthermore, Mark discussed Jira Service Management, which provides outstanding services for all teams from one platform, and shared success stories of Atlassian’s customers after implementing JSM. He concluded his presentation by discussing the features of Virtual Agent and Atlassian Intelligence, that add value to customers.

During the event, our Senior Project Manager, Muhammad Fahad, gave a presentation on High-Velocity ITSM and shared some case studies. He started his presentation with a Jira Service Management Demo Overview, highlighting the benefits of Unified Help, High-Velocity Operations, Streamlined Changes, Learn, Share, and Improve.

Fahad then went on to share two use cases. The first one was about IT support and how the Atlassian self-service portal can help deflect, free up agents to focus on mission-critical tasks and improve the end-user experience. The second use case was about High-Velocity Operations, which offer complete visibility of issues, fast recovery, facilitated learning, and unified service teams.

He also explained how iZeno helps its customers accelerate Operational Excellence and Business Agility with Atlassian. He ended his presentation by discussing the User Onboarding Service Request, Service Management with Asset Management & CMDB, and Spin up a new environment provisioning request with Automation and Change Enablement in DevOps. As the first Atlassian ITSM specialized partner in APAC, iZeno is well-positioned to help organizations kick-start their transformation journey and put their ideas into action.

Pichsinee Khammaratana, Global Account Manager, Sonar – Thailand, opened her presentation by introducing Sonar and its customers. She then delved into the concept of Clean Code – code that is fit for both development and production – and explained why teams should aim for a clean code state. The benefits of this approach include reducing operational risks and time to market, improving cost efficiency and maintenance resources, increasing software development velocity, and encouraging the motivation and growth of developers.

Pichsinee concluded her presentation by sharing a customer success story in which Sonar helped streamline static code analysis and improve code quality and security for a global technology powerhouse’s manufacturing execution systems using SonarQube.

And last, Irene Angreini, Principal Architect from iZeno, presented her knowledge about the Cloud Migration Journey. She explained why now is a good time for cloud migration and provided a step-by-step guide for attendees, covering the assessment, planning, preparation, testing, migration, and launching stages.

She also shared her experience and knowledge about the time needed for migration, common migration pitfalls, and key takeaways such as accessing options, preparing for battle, testing strategies, pre-migration, and aftermath. She ended her presentation by highlighting how iZeno, as Asia’s first Atlassian Cloud specialized partner, can help organizations with their cloud migration and cloud journey.

Mark Edward
Principal, Partner Technical Architect (ITSM) APAC
Muhammad Fahad
Senior Project Manager @iZeno
Pichsinee Khammaratama
Global Account Manager @Sonar – Thailand
Irene Angreini
Principal Architect @iZeno

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