SugarCRM Practices

Our SugarCRM Software Implementation

We work extensively with our customers to build and implement CRM platforms that give a complete overview of their customer information whilst optimizing their sales, marketing and support services. To this end, our 40+ certified experts specialize in integrating the sugar platform with many other solutions to create a highly customized platform that perfectly fits our customer’s processes.

Sales Force Automation

We maximize productivity with a sales CRM platform that promotes best practice while giving you the best view of your customer’s needs and wants. By making use of Sugar’s customizability, we can personalize your sales pipeline with customized dashboards and personal productivity tools that integrate with a wide variety of internal and external solutions.

This way, users can gain more significant insights regarding their customers and drive efficiency with powerful collaboration tools that work to enhance their capabilities.

Customer Experience

By focusing on infromation visibility, we make it incredibly easy for you to deliver tailored customer experiences at every touchpoint. Our approach to SugarCRM is aimed at giving users the tools needed to keep up with their audience’s changing preferences. As a result, our customers are better equipped to deliver precisely what the customer wants at each interaction to give the customer the best experience possible. Teams are able to efficiently collaborate on potential leads and provide a unified omnichannel customer experience.

Customer Journey

The Sugar Customer Journey solution gives better control over the interactions that a you have with your customers and stakeholders. Using Sugar’s workflow, we can implement automations that improves the customer experience and ensuring a smooth progression through the customer pipeline.

By automating these processes, you can make sure that each process is assigned to the right employee so that all users can effortlessly collaborate and deliver greater greater value to customers at each interaction. 

Contact centers as a service

iZeno 360 hub links the capabilities of amazon connect and SugarCRM to unify the processes between the contact centre and the broader business operations to create a holistic customer experience that delivers a unified message across all channels.

With this integration, users can improve handling times and take hold of context-sensitive information to deliver faster support that efficiently links to the rest of the organization’s customer-facing employees. Users can integrate Amazon Connect’s call centre capabilities within the Sugar platform to create a CRM that manages lead data from the initial contact call to the rest of the sales pipeline seamlessly.

SugarCRM Elite reseller

iZeno is an Elite Partner of SugarCRM

iZeno is the only Elite Partner of SugarCRM in Singapore, with over 
10 years of success implementation and delivery. We work with companies & organisations to build a 360 overview of their customers (internal and external) and optimize their sales, marketing and support processes using SugarCRM and also integrates with many other solutions such as Hootsuite, Moobidesk, Zendesk, Xero and legacy core systems to drive business outcomes.