Our Approach to the Customer Service Platform

Game changing CRM

Our solutions provide the tools needed to deliver an enhanced user experience for your support professionals so that they can solve your customers’ issues with speed and ease. Take hold of SugarCRM to resolve your customers’ pressing issues and provide a differentiated, positive experience at every touch point to build life long relationships.

Key Benefits >


Improve Productivity

A modern UX gives your agents everything they need at a glance, making it easy to find information.

Reduce Costs

Sugar’s efficient knowledge base and self-serve portal gives customers the ability to help themselves, lowering costs by empowering customers.


Increase Customer Satisfaction

Our focus on a proactive, efficient support gives customers what they need when they need it, creating customers for life.

Reporting and analytics

Efficient dashboards and pre-packaged reports give support center managers the tools needed to gain deeper insights from your data. These tools let you dive deeper into the metrics and data that matter when driving a successful customer experience.

Case management and routing

Our experts have extensive experience implementing advanced inbuilt processes for routing inbound and outbound cases such as time-based escalations and reassignment. These processes let you effortlessly manage incoming issues across multiple channels and meet service level agreements.

Customer support

• Case management to track service and resolution of customer issues
• Bug tracking to identify, prioritize, and resolve product issues
• Contact and Account management to track support history and enable continuity of service
• Sugar Portal to provide clients with self-service capabilities support activities
• Knowledge Base to manage information and share it externally

Record keeping

• Email, Task, Call, and Meeting management to facilitate day-to-day work
• Note management to affix information and file attachments to other Sugar modules
• Document management to track living documents and their changes
• Contract management to capture and maintain sales and service contracts
• Search capabilities to quickly and easily locate your data

SugarCRM Elite Partner

iZeno is an Elite Partner of SugarCRM

iZeno is the only Elite Partner of SugarCRM in Singapore, with over 
10 years of success implementation and delivery. We work with companies & organisations to build a 360 overview of their customers (internal and external) and optimize their sales, marketing and support processes using SugarCRM and also integrates with many other solutions such as Hootsuite, Moobidesk, Zendesk, Xero and legacy core systems to drive business outcomes.