Orchestrate the Customer Journey with Ease

When using the journey mapping software, there’s little need for specialized training as the visual guide provided clearly guides the user through each touch point and displays what actions are required. The visual guide makes it possible for non-technical users to use the powerful features of this solution with very little startup time. This alleviates some of the initial startup stresses that are commonly associated with integrating new systems to a businesses operations.

Understanding data is only the first step in attaining improved business performance you need to be able to apply such knowledge to your practices. By using the workflow tool, users can automate business processes to improve the customer experience as they progress along the customer’s life cycle. This way, each process is assigned to the right employee so that the entire team can collaborate across any device.

With the Sugar Customer Journey solution, you can control how each interaction between your organization and customers is handled also track the ongoing progress of any leads as they progress through the evaluation, selection and purchase stages and by continually monitoring the consumer experience. This allows you the ability to deliver targeted value and assist your team members by keeping them up-to-date with the latest information.