Productivity for Performance Growth

Our Client is a multinational life insurance and financial services company that has been serving Singaporeans for over 85 years.

The Challenge / Our Solution / The Results

Low Productivity Level and Value Deliverance in the Sales Business Unit

Managing multi-channel distribution network, with extensive client base, while delivering different account needs across Singapore requires an unprecedented application management that is secured and seamless for their role within the entity.

At the time of our engagement, the team of agents are required to log on to multiple applications for due diligence, as well as to deliver requirements when developing a Policy. The approach is time-consuming as the agents have to go through multiple levels of authentication, let alone having to reset a new password combination periodically.

Our client needed a user-friendly application for their agents, empower them the right tools to improve productivity, hence enable them to focus on selling more.

Our Approach:

Build seamless sale processes


More time for
More Sales

The Challenge / Our Solution / The Results

Immediate access to all the authorised materials at ONCE

Operating with a multi-channel distribution network comes with complexity in service delivery. We simplify their workflow, which shortened their time to service delivery.

Agents are now free from the hassle of completing validation procedures when attempting to access information and completing required modules for different applications.

Productivity level has increased 5 times than the former architecture due to the ability to single access to all applications (according to their role and authorization) at the designated centralised location, on all devices such as iPad.

An added value of the solution has included a custom landing page, which has given agents access to news and insights, equipping them resources to drive better sales.

The Challenge / Our Solution / The Results

How did our client achieve their business objective?

Equipping Agents with User-friendly application to Sell More

Agents experience seamless sale process delivery with the ability to access all the authorized application at a centralized location on all devices.

The following Services and Solution that were engaged:

  • iZeno customised solution stack for our Client
  • iZeno service of technology implementation
  • iZeno service of system integration
  • Red Hat SSO technology
  • Insurance Agent portal solution