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iZeno SMS Module for SugarCRM empower Businesses, Enterprises and Government to interact with their customer via the SMS channel from their CRM.

This module supports customers using all editions of Sugar 8.x, Sugar 7.x and Sugar 6.x.

Key Used Case for Outbound SMS

  • Send out SMS when high priority cases is created.
  • Send out SMS as reminder for appointments or before an event.
  • Send out SMS to outbound sales person on the move so that they can call the customer/prospect at the shortest time.

Key Used Case for Inbound SMS

  • Field engineers/technican to accept customer support cases on the move.
  • Voting/Polling/Surveys/Contest
  • Registration for events/open house
  • Sender ID (Mass SMS Send ID) or Individual Sender ID

SMS Packages and Pricing


Basic Edition: $300 USD/Year


  • Allow users to select own SMS gateway such as clickatel, RouteSMS etc.
  • Mail merge for SMS Template (Like email template)
  • Enable SMS sending for all modules like activities and storing logs of SMS history (like emails)
  • Select fields to be used for SMS module.
  • Supports unicode (tested for chinese, korean, japanese and Hebrew)
  • SMS credits to be purchased separately. See below for SMS pricing table.

Advanced Edition $600 USD/Year

  • Features of Basic Editions Plus:
  • Enable SMS module to work with SugarCRM workflow management.*
  • Enable SMS module to work with SugarCRM Campaign management*
  • For 2-ways SMS, additional costs may apply (Please contact us for more details.)

*We assume that any scenarios of sending SMS triggered by workflow is by using SugarCRM Commerical edition (Professional and Enterprise edition workflow management module) or customer is writing their own custom logic hooks/scheduler.

*SMS does not supports SugarCRM Campaign and Workflow management deployment in Sugarondemand environment.

Send SMS From List View

*Only working for Sugar 6.x.

Send SMS From Contact Details


Running a SMS Campaign


Editing SMS Template



Configuring SMS Module